FAQ

Do you supply setup staff?
YES, We are able to provide a specialist crew to install and breakdown all items.
Charges for this service are on a ‘per event’ basis. Please email or phone for more details.

Can I order or discuss my options by phone?
YES, Please feel free to contact us by phone, email or visit us.

What are the prices?
Each item is priced in New Zealand dollars, includes GST, for a single hire period.
Prices are subject to change without notice, at which point you will be notified upon ordering.
Goods will not be sent and/or concidered confirmed until payment is made in full.

What is the hire period?
A hire period is deemed 1 event, per day. You will receive the goods the day before the event and should pack them and send the goods back the next working day.
For longer or multiple hire periods, please contact us for accurate pricing.

What is the Bond?
A refundable bond is required as security against any lost or damaged hire items. It will be refunded back to your credit card within 2 working days of DIY Events recieving the hire items back in the same condition as when they were sent.
The bond which is 15% of the hire value, or a minimum of $50.00, will be charged on hire items and paid before goods are sent.
If items are lost or damaged the bond will be kept and items will be charged at replacement cost. See Lost or Damaged Items further down the page.
If you have not recieved your bond back, please contact DiY Events and we will action immediately.

How do I pay?
Payment can be made by Credit Card or Direct Credit, we accept MasterCard or Visa.
We recommend that payment with your credit card is the safest and fastest option.
If you are a frequent user and wish to setup an account please contact us for further details- sales@diyevents.co.nz or phone 07 348 4045.

What happens if I need to cancel my booking?
Cancellation, more than 14 days notice prior to hire will recieve a full refund of payments made, but will be charged a $45.00 administration fee.
Cancellation, less than 14 days notice will recieve a refund of 1/2 (half) of the transaction value.

Do I have to pay freight or can I pickup my order?
You can pickup your order if you wish or we can freight it to you.
Freight will be calculated upon DIY Events receiving your order.
Freight will be priced on a return journey so you pay one freight cost.
Freight is at week day rates only it does not include Saturday or Sunday delivery or rural delivery.

If I freight my order, When will the goods arrive?
Where possible goods will arrive the day prior to the event although this will depend on the courier company, natural disasters and other unforseen events.
Goods are to be returned the first working day after the event.

If I freight my order, How do I send the goods back?
The courier stickers and return address labels will be enclosed in your order for the return trip.
Re-pack the items back in the boxes appropriately, the same as when they arrived to avoid damages, stick the return courier tickets on the apropriate boxes.
Seal it and send it.
Phone the courier on the next working day to organise the pick up. Ensure the goods are picked up.

What do I do if I recieve Damaged or Faulty items?
If you consider any equipment to be damaged or faulty when supplied they must notify the us immediately at time of delivery and the hire will cease from the time notification is received and the equipment is found to be damaged or faulty by us. Failure to advise of damaged or faulty equipment at time of delivery, all hire charges will not be refunded and the assumption will be made that the damage was caused during your hire period.

What do I do if I loose any items?
Advise us immediately, All lost or damaged items will be charged at replacement cost. You will be notified via our damages and shortages report and have a seven (7) day period to settle your account.

What do I do if I have damaged any items?
Advise us immediately, All damaged items will be charged at replacement cost. You will be notified via our damages and shortages report and have a seven (7) day period to settle your account.
In relation to linen, should we be able to remove stains you will not be charged replacement costs however you may be liable for additional specialist cleaning costs.